👋🏻 Hello. I'm Rich. I'm a leader of experience design teams and a strategist.
Skills & Experience
I'm an experienced and accomplished design leader, skilled in managing teams of up to 30 across multiple design and research functions. I specialise in crafting and implementing strategies that enhance user experiences while delivering towards business goals. Using research, data, and creative insight, I connect ideas and teams to deliver impactful, on-brand solutions.
Known for my collaborative, hands-on approach, I partner with cross-functional teams to continuously improve processes and outcomes. I’m also deeply invested in mentoring and developing design talent, ensuring the success and continual progression of my teams.
I'm currently Head of Design and Research at Cuvva, an app based, short-term car insurance company. Previously, I led the Design organisation at MoneySuperMarket Group and prior to that, I was Head of Interactive at an award winning digital agency.
Key skills include:
- Coaching
- Mentoring
- Experience design
- Information architecture
- Journey mapping
- Lean UX
- Product management
- Project management
- Service design
- Stakeholder management
- Strategy
- Team planning and development
- User research
- Visual design
- Visioning
- Workshop planning and facilitation
Visit LinkedIn for more on my skills and experience.
Clients
I've worked with numerous brands since starting to design and build stuff for the web in 1998. Some of them (in alphabetical order) are listed below.
- Aberdeen Airport
- Airportr
- American Express
- AMS Neve
- Asda
- Best & Less (Australia)
- Big W (Australia)
- British Gas
- Carrier (part of Kuoni)
- Chester Zoo
- Cuvva
- Dimension Studios (Australia)
- Football Pools
- Home Decor
- Humberside Airport
- IMI Cornelius
- Lakeland
- Makro
- Manchester Airports Group
- Miller Insurance Services
- Milligan Retail
- MoneySuperMarket
- Moneysavingexpert
- National Archives
- Natural Retreats
- Nokia
- NUS
- Shearings Holidays
- Stanley Casinos
- Sue Ryder
- Tensar International
- The Family Adventure Company
- TravelSuperMarket
- Trek America (TUI group)
- United Utilities
- Very
- White Young Green
- Woolworths (Australia)
- WWARN
Awards
- Best Agency, Big Chip Awards 2014 - KMP Digitata
- Best Travel Website, The Travel Marketing Awards - carrier.co.uk
- Marketing Society Northern Awards “Best Low Budget Campaign” – TrekAmerica Ultimate Road trip
- TravelMole Awards “Best use of Social Media” – TrekAmerica Live
Side projects
Previous side projects.
HTML5 Doctor
Co-founder and editor-in-chief of HTML5 Doctor. I wrote articles, developed the site, planned and curated content publishing on HTML5 since a meet up in 2009. We grew to become one of the leading websites related to HTML5 development for a period of time.
HTML5 Gallery
Prior to HTML5 Doctor, I started curating HTML5 Gallery. The first showcase of it's kind to feature sites built with HTML5. I co-curated the site with several others who generously donated their time to help.
Speak the Web
In early 2010, Dan & I put on a series of gig like mini web conferences entitled 'Speak the Web'. Situated in bars in Manchester, Leeds, Liverpool and Sheffield the nights were extremely successful with all four selling out. Profits were donated to local charities which totalled over £1500.
😔 [Site no longer available].
Writing & Publications
Books
I'm co-author of Beginning HTML5 and CSS3: The Web Evolved, published by Apress. I wrote five chapters of the book and edited another two. It was well received and was on a number of university reading lists.
😔 [Site no longer available].Magazines
Until May 2013, along with Bruce Lawson, I wrote the HTML5 Gallery column for net magazine. Some of those columns have been turned into larger articles for Creative Bloq.
Many moons ago, I wrote several tutorials and features on HTML5 and CSS for net magazine, both the print version and online:
- The developer's guide to the HTML5 APIs - Jan 2012
- Discover the power of CSS3 selectors - first appeared in .net magazine, July 2011
- HTML5 - New ways to enhance your forms - first appeared in .net magazine, May 2012 (Currently not available online)
Online
As well as those articles for .net magazine and Creative Bloq, I've written a whole host of articles for one of my side projects, HTML5 Doctor.
I've also written a little about the design sprint process we use at MoneySuperMarket and it's evolution on Medium, which is a write up of a talk I gave at UX Cubed in Liverpool in June 2016.
In 2012, I was invited by Alex Duloz to be part of the Pastry Box Project (unfortunately no longer available online). I wrote a thought per month throughout the year which you used to be able to read in the archives.
Speaking
Occasionally, I've given several guest lectures at Manchester Metropolitan University and ran several HTML5 workshops for Technique Tech Days in Manchester, Leeds and Newcastle.
UX Cubed
In June 2016, I gave a talk at UX Cubed in Liverpool, an event set up and run by the Shop Direct UX team along with NUX and Forward Role. The talk focused on how we use the design sprint process and MoneySuperMarket and some of the things we've learnt along the way. I've written up the talk on Medium and the slides are available on Speakerdeck.
Camp Digital
For Camp Digital 2014, run by Sigma, I gave a talk about HTML5 APIs and context and joined a panel discussion. The talk was focussed around how we can use some of the new device APIs to provide a better user experience. You can find my slides on Speakerdeck.
Contact
Call me on +44 (0)7799 888 568 or…